Monitoring chart and control of management indicators in the processes research, innovation and entrepreneurship in Nicaragua

Abstract

With the purpose of developing a Management Information system of the science, technology and innovation indicators for the monitoring and control of the research, innovation and entrepreneurship processes of the member universities of the National Council of Universities (CNU) of Nicaragua, in the period 2017 -2019, this research was carried out based on the mixed approach, which allows the combination of quantitative and qualitative methods, such as bibliographic review, survey, expert validation, interview, content analysis and user opinion questionnaires. The results reflect a total of fifteen categories for the forty-eight indicators organized in four main dimensions Financial, Teachers and students, Human resources, research processes, innovation and entrepreneurship, which allow decision making on a comprehensive and comprehensive vision. The strategic objectives of the CNU were analyzed in the four perspectives that resulted in a strategic process map, producing a monitoring chart with the key success factors, KPIs, which allow the monitoring and control of the development of these processes. A management system with graphical interface with access from the web from different devices was developed.