Assessment of digital maturity, the transformation of business models in the context of digital transformation
DOI:
https://doi.org/10.5377/reice.v11i21.16546Keywords:
digitalization, digital business transformation, business processes, digital maturity, digital maturity model, maturity levelsAbstract
In the context of digital transformation and the dynamic integration of technologies, organizations' business models undergo optimization and improvement. This process necessitates the evaluation of an organization's digital maturity to gauge the extent of its digital business transformation, as well as the stage and level of technology implementation within the company. The objective of this article is to construct a digital maturity model that facilitates the assessment of the implementation status of Industry 4.0 technologies in the international logistics sector. This assessment will be conducted through a quantitative evaluation of the incorporation of diverse elements of Industry 4.0 into logistics operations. Methodology. The present study has devised a pragmatic model for assessing the digital maturity of the logistics sector, relying on two primary criteria: 1) the stages (degrees, levels) of maturity (i.e., Ignoring, Defining, Adopting, Managing, Integrated) as proposed by Facchini et al. (2020); and 2) the various types of technologies implemented within the logistics sector. Results. An estimation of the digital maturity model within the logistics sector has been conducted to delineate the level of implementation of diverse Industry 4.0 technologies. The results of the maturity model illustrate that the international logistics sector is currently in the early stages of integrating Industry 4.0 technologies, with limited utilization of digital solutions, barring notable exceptions such as big data analytics. Among the components comprising the maturity model, big data analytics emerges as the most extensively integrated element, facilitating the collection, processing, and evaluation of data by companies. The transition from the initial to the subsequent stage of digital business maturity is demonstrated by the incorporation of Enterprise Resource Planning (ERP), Networking Management Solutions, and Big data technologies, specifically concerning the digitization of the company's product portfolio, marking the second stage of digital maturity. The practical significance of this research lies in the assessment of the digital maturity model within the international logistics sector, which delineates the state of implementation of various Industry 4.0 technologies.
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